Privacy Policy

GrillTech LLC ("GrillTech") collects information needed to respond to service requests, prepare estimates, perform work, provide service reports, manage invoices, and operate the business.

Information We Collect

We may collect contact information, service addresses, appliance details, photos or videos, issue descriptions, service history, commercial account contacts, billing information, invoice status, website chat messages, form submissions, and messages submitted through calls, texts, or email.

How We Use Information

We use information to review service requests, prepare estimates, coordinate scheduling after GrillTech approval, confirm pricing, perform work, coordinate licensed parties when needed, document equipment condition, create service reports, send invoices, request reviews, maintain business records, comply with legal obligations, and improve operations.

Website Chat And AI Intake

The website may use an automated dispatcher and service providers to help collect and summarize request details for Tyler's review. The dispatcher may use server-side web lookup to understand unfamiliar brands, models, equipment types, or service terms. The dispatcher does not confirm appointments, final pricing, repair feasibility, safety status, or parts availability. Customer-submitted details and photos may be stored in GrillTech's private operations system and used to send internal review alerts.

Photos And Videos

Photos and videos may be used for estimates, service documentation, invoices, warranty records, safety notes, and internal quality control. Public marketing use requires permission or removal of identifying details.

SMS And Email

By contacting GrillTech or submitting a booking request, customers authorize GrillTech to respond by phone, text, or email about the request, estimate, appointment, invoice, parts, repairs, safety notices, licensed-party coordination when needed, and follow-up service. Message and data rates may apply.

Sharing

We may share information with service providers, insurers, accountants, attorneys, payment processors, software providers, licensed trade partners, or authorities when needed to provide services, comply with law, protect safety, or operate the business. We do not sell customer personal information.

Security And Retention

We use reasonable safeguards appropriate for a small service business. We keep contracts, estimates, invoices, service photos, reports, and communications for business, warranty, tax, insurance, and legal purposes.

Contact

Questions or privacy requests: [email protected].