Privacy Policy

GrillTech LLC ("GrillTech," "we," "our," or "us") collects information needed to respond to service requests, prepare estimates, schedule and perform work, document service, provide service reports, manage invoices and payments, maintain customer/equipment history, request feedback, maintain business records, and operate the business.

Information We Collect

We may collect contact information, service addresses, billing addresses, business names, site contacts, authorized approvers, appliance/equipment details, photos or videos, issue descriptions, service history, commercial account requirements, Service Orders, service logs, call notes, customer-facing service report links, invoice status, payment method references, Square customer/payment/payment-link/card-on-file token references, authorization or payment status, map records and previously cached coordinates, website chat messages, form submissions, and messages submitted through calls, texts, or email. GrillTech does not intentionally store full card numbers or CVV outside approved payment processors.

Sources Of Information

We may receive information directly from customers, property managers, restaurants, authorized site contacts, website forms, chat or automated intake tools, phone/text/email communications, payment processors, Google Workspace/Gmail, Meta/Facebook, review platforms, service software, map tile providers, subcontractors, licensed trade partners, vendors, insurers, accountants, attorneys, and publicly available business directories.

How We Use Information

We use information to review service requests, prepare estimates, confirm scope and price after review, confirm card-on-file or approved account terms when required, coordinate scheduling, perform work, document equipment condition, prepare service reports, coordinate licensed parties when needed, order parts, process deposits and payments, send invoices and payment links, send service communications, map service locations, preserve activity history, respond to questions, request honest feedback, manage reviews, maintain business and tax records, protect legal rights, comply with law, improve operations, measure advertising performance, and prevent fraud or misuse.

Website Chat And AI Intake

The website may use automated intake or dispatcher tools and service providers to collect and summarize request details for GrillTech's review. Automated intake does not confirm appointments, final pricing, repair feasibility, parts availability, licensed-work status, safety status, payment approval, card authorization, account terms, or emergency response. Do not submit Social Security numbers, full payment card numbers, CVV, bank credentials, passwords, medical information, access codes, or other sensitive personal information through chat or service request forms.

Photos And Videos

Photos and videos may be used for estimates, service documentation, invoices, warranty records, safety notes, insurance support, quality control, training, and internal operations. Public marketing use requires separate permission or removal of identifying details. We try not to publish addresses, faces, license plates, private interiors, serial numbers, or other recognizable private-property details without permission.

SMS, Phone, And Email

By contacting GrillTech or submitting a service request, you authorize GrillTech to contact you by phone, text, or email about your request, estimate, scheduling options, appointment, Service Order, service visit, service report, invoice, payment link, parts/repair quote approval, repairs, safety notes, licensed-party coordination, secure payment/card-on-file setup if the job is accepted, or follow-up service. Promotional texts and marketing emails use separate consent and opt-out language where required. You can ask GrillTech to stop marketing messages at any time. Transactional service messages may continue when needed to complete an active request, invoice, warranty issue, legal requirement, or account matter.

Email, Reports, Payments, And Maps

GrillTech may use Google Workspace/Gmail to send customer communications from GrillTech business addresses, including service updates, invoices, payment links, parts/quote approvals, service reports, and review requests. GrillTech may use Square or another approved payment processor to store card-on-file/payment references and process payment links or approved charges. Service reports may be provided through secure web links. Automatic address geocoding for GrillTech's internal OS is disabled. GrillTech may retain and display coordinates previously cached in its own records. The internal map may load base-map tiles from a map tile provider; those tile requests concern viewed map areas and do not include the typed service address. If an authorized GrillTech user deliberately opens an external map or field-navigation link, that map service may receive stored coordinates or the service address.

Cookies, Analytics, And Advertising Tools

The website may use essential technical tools and may use analytics or advertising tools such as Google Analytics, Google Ads, Meta Pixel, call tracking, or similar tools if those tools are configured. These tools may collect website usage, device, browser, source, and ad-measurement information. Browser settings, device settings, and platform settings may provide additional choices.

Sharing

We may share information with service providers and business partners who help operate the business, such as website hosting, email, CRM/operations software, chat/intake, payment processing, map tile services or deliberately opened external maps, bookkeeping, accounting, legal, insurance, parts suppliers, licensed trade partners, subcontractors, review platforms, analytics providers, advertising platforms, backup providers, and data-storage providers. We may also share information when required by law, to protect safety, to respond to legal process, to enforce agreements, or in connection with an insurance claim, business transaction, or dispute.

Selling Personal Information

GrillTech does not sell customer contact information for money. If GrillTech later uses advertising tools that are considered a "sale," "share," or targeted-advertising disclosure under an applicable privacy law, GrillTech will update this policy and add required privacy choices before using those tools.

Security

GrillTech uses reasonable administrative, technical, and physical safeguards appropriate for a small service business. GrillTech uses owner login controls, demo sandbox separation, activity logging, server-side token storage for connected mailboxes, state snapshots/backups, and processor-only card storage. No system is perfectly secure. Sensitive records are handled under GrillTech's Written Information Security Program.

Retention

We keep contracts, estimates, invoices, Service Orders, service logs, payment references, service photos, reports, communications, activity events, tax records, insurance records, warranty records, and legal records for business, tax, warranty, insurance, legal, and operational purposes. Records may be archived or deleted when no longer needed unless retention is required or reasonably appropriate.

Privacy Requests And Choices

You may contact GrillTech to ask about your information or request correction, deletion, or reduced communications. Some requests may be limited when GrillTech needs records for service, warranty, tax, legal, insurance, security, dispute, or business-record purposes. Opt-out requests for marketing messages will be honored through the applicable communication workflow.

Children

GrillTech services are intended for adults and businesses. The website is not directed to children under 13, and GrillTech does not knowingly collect information from children.

Changes

GrillTech may update this policy from time to time. The effective date above shows the version date. Updates apply going forward after posting unless a law requires another approach.

Contact

Questions or privacy requests: [email protected] or 508-GRILL-99 / 508-474-5599.